EN 
Romana
Return policy
In accordance with OUG 34/2014 on consumer protection in the conclusion and execution of distance contracts, the Buyer has the right to unilaterally terminate the contract, only with the payment of return postage, within 14 working days from receipt of the product, without penalties and without invoking any reason.
In the event that the Buyer cancels the purchase according to the above clause, it is mandatory to return the product exactly in the condition in which it was delivered, that is, in the original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order. If these conditions are not met, the Buyer does not have the right to request a refund of the price. The product will be returned to the storage facility of ALTERNATIVE FOOD S.R.L., at the sole expense of the Buyer. The price will not be refunded to the Buyer before receipt of the product and confirmation issued by ALTERNATIVE FOOD S.R.L. that it is in its original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order.
According to the ordinance, products that are susceptible to deterioration or expire quickly are exempt from return;
For orders paid by card, the amount will be returned to the same card used for the transaction, within a maximum of 14 days from acceptance of the return.
In the event that the Buyer cancels the purchase according to the above clause, it is mandatory to return the product exactly in the condition in which it was delivered, that is, in the original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order. If these conditions are not met, the Buyer does not have the right to request a refund of the price. The product will be returned to the storage facility of ALTERNATIVE FOOD S.R.L., at the sole expense of the Buyer. The price will not be refunded to the Buyer before receipt of the product and confirmation issued by ALTERNATIVE FOOD S.R.L. that it is in its original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order.
According to the ordinance, products that are susceptible to deterioration or expire quickly are exempt from return;
For orders paid by card, the amount will be returned to the same card used for the transaction, within a maximum of 14 days from acceptance of the return.